Privacy Policy

Areo Physio & Healthcare Pvt. Ltd. Last Updated: 06/08/26

1.Introduction

Areo Physio & Healthcare Pvt. Ltd. (“Areo Physio,” “we,” “us,” or “our”) is committed to protecting the privacy of visitors to our website www.areophysio.com (“Website”) and of our patients and clients. This Privacy Policy explains what personal information we collect, how we use it, how we protect it, and what rights you have regarding your information.

By using this Website or availing our services, you consent to the practices described in this Privacy Policy. This policy should be read together with our Terms and Conditions.

2. Information We Collect

We may collect the following categories of information:

a) Information you provide directly

Name, phone number, email address
Appointment/booking details (preferred date, time, service required)
Medical history and health information shared through enquiry forms, intake forms, or tele-rehabilitation consultations
Messages sent through contact forms or WhatsApp/chat integrations
Payment-related information (processed via third-party payment gateways see Section 6)

b) Information collected automatically

IP address, browser type, device type, operating system
Pages visited, time spent on pages, referring website/URL
Cookies and similar tracking technologies (see Section 5)
Approximate location (derived from IP address, not precise GPS location)

c) Information from third parties

- If you interact with us via Google, Instagram, Bluesky, or other linked platforms, we may receive limited profile information as permitted by that platform’s privacy settings.

3. How We Use Your Information

We use the information collected to:

Schedule, confirm, reschedule, or cancel appointments
Provide physiotherapy consultations, treatment, and tele-rehabilitation services
Communicate with you regarding your treatment, appointments, or enquiries
Process payments for services rendered
Improve our Website, services, and patient experience
Send appointment reminders, follow-ups, and (with consent) promotional or educational content
Comply with legal, regulatory, or healthcare record-keeping obligations
Analyze Website traffic and usage patterns (in aggregated/anonymized form)

4. Sensitive Personal Data (Health Information)

As a healthcare provider, we may collect health-related information, including medical history, symptoms, and treatment records. This is treated as sensitive personal data and:

Is collected only for the purpose of providing physiotherapy assessment and treatment.
Is accessed only by treating physiotherapists and authorized clinic staff on a need-to-know basis.
Is not shared with third parties for marketing purposes.
Is retained in accordance with applicable healthcare record-keeping requirements under Indian law.

5. Cookies and Tracking Technologies

Our Website uses cookies and similar technologies to:

Enable core Website functionality
Remember user preferences
Analyze Website traffic (e.g., via analytics tools)
Support embedded content (e.g., video players, review widgets, booking widgets)

Users can control or disable cookies through their browser settings. Disabling cookies may affect certain Website features. Such as Google Analytics and Slider Cache Settings.

6. Third-Party Service Providers

We may share information with trusted third-party service providers who help us operate our Website and services, such as:

Website hosting and maintenance providers
Payment gateway providers (for processing payments)
Appointment booking/scheduling tools
Email/SMS/WhatsApp communication tools
Analytics providers

These third parties are permitted to use your information only as necessary to provide their services to us, and are expected to maintain appropriate confidentiality and security standards.

We do not sell or rent personal information to third parties for their own marketing purposes.

7. Third-Party Links

Our Website may contain links to third-party websites (e.g., Google Reviews, Instagram, Bluesky). We are not responsible for the privacy practices or content of these external sites. We encourage users to review the privacy policies of any third-party site they visit.

8. Data Storage and Security

We take reasonable technical and organizational measures to protect personal information from unauthorized access, alteration, disclosure, or destruction.
Data may be stored on secure servers, whether hosted in India or internationally, depending on our hosting and service provider arrangements.
While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

9. Data Retention

We retain personal and health information for as long as necessary to:

Provide ongoing care and treatment
Comply with applicable legal, medical record-keeping, and tax obligations
Resolve disputes and enforce our agreements

Once information is no longer required, it will be securely deleted or anonymized.

10. Your Rights

Subject to applicable law, you have the right to:

Access the personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your personal information, subject to our legal/record-keeping obligations
Withdraw consent for marketing communications at any time
Raise a grievance regarding the handling of your personal data

To exercise any of these rights, please contact us using the details in Section 14.

11. Children’s Privacy

Our services may be availed by minors under the supervision of a parent or guardian. Where treatment involves a minor, we collect necessary medical and contact information from the parent/guardian, who is responsible for providing consent on the minor’s behalf.

12. Marketing Communications

With your consent, we may send appointment reminders, health tips, event updates, or promotional offers via email, SMS, or WhatsApp. You may opt out of marketing communications at any time by contacting us or using the unsubscribe option provided in such communications. This does not affect essential communications related to your appointments or treatment.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. The updated version will be posted on this page with a revised “Last Updated” date. Continued use of the Website after changes are posted constitutes acceptance of the updated policy.

14. Contact Us

For any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact:

Phone: 98197 48600
Website: www.areophysio.com