Terms & Condition

Areo Physio & Healthcare Pvt. Ltd. Last Updated: 06/08/26

 

1. Introduction

This website https://areophysio.com/ is owned and operated by Areo Physio & Healthcare Pvt. Ltd. (“Areo Physio,” “we,” “us,” or “our”). By accessing or using this Website, booking an appointment, or availing any of our services, you (“user,” “client,” or “patient”) agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please discontinue use of the Website and our services.

2. Medical Disclaimer

All content on this Website  including text, images, videos, blogs, and educational material  is provided for informational and educational purposes only. It does not constitute medical advice, diagnosis, or treatment, and should not be treated as a substitute for professional medical consultation. Always consult a qualified physiotherapist or healthcare professional before making any decisions about your health or starting/stopping any treatment.

3. No Doctor–Patient Relationship

Browsing this Website, filling out an enquiry or contact form, or communicating with us online does not, by itself, create a doctor–patient (or physiotherapist–patient) relationship. Such a relationship is established only once a formal consultation has taken place and has been accepted by Areo Physio.

4. Appointments and Consultations

  • Appointments are subject to availability and are confirmed only once booking is acknowledged by our team.
  • We recommend booking a few days in advance to secure your preferred date and time slot, as last-minute slots cannot always be guaranteed.
  • Cancellations must be made at least 2 hours before your scheduled appointment time. Cancellations made after this window may be treated as a missed appointment.
  • Late arrivals may result in reduced consultation/session time, as sessions cannot typically run past their scheduled slot out of consideration for other patients.
  • Frequent no-shows: Clients who repeatedly fail to show up for booked appointments without prior cancellation may have their future booked appointments cancelled by the clinic. Such clients will need to contact the clinic directly to resume booking further appointments.

5. Tele-Rehabilitation and Online Services

  • Tele-rehabilitation has inherent limitations compared to an in-person physical examination and assessment.
  • Patients are responsible for providing accurate and complete medical information during tele-consultations; treatment recommendations are only as reliable as the information shared.
  • Emergency medical conditions cannot be diagnosed or managed through tele-consultation. Please refer to our Emergency Disclaimer below.

6. Emergency Disclaimer

This Website and our tele-consultation services are not intended for medical emergencies. If you are experiencing a medical emergency, please contact your local emergency services or visit the nearest hospital immediately. Do not rely on this Website or online communication with our clinic for urgent or emergency care.

7. Patient Responsibilities

By availing our services, patients agree to:

  • Provide accurate and complete medical history and information.
  • Follow prescribed treatment plans and home-exercise programs as advised.
  • Promptly inform their treating physiotherapist of any changes in symptoms, discomfort, or adverse reactions during treatment.
  • Understand and accept that, as with all healthcare treatment, there are inherent risks and benefits associated with physiotherapy.
  • Wear appropriate clothing for physiotherapy sessions comfortable, activity-appropriate attire that allows the treating physiotherapist to safely assess and access the relevant area of treatment. Patients may be asked to change into suitable clothing where necessary for effective treatment.

8. Code of Conduct

We are committed to providing a safe and respectful environment for our staff and patients. Misbehavior, abuse, or disrespectful conduct of any kind towards our staff members will not be tolerated and may result in immediate discontinuation of services and/or legal action, in addition to denial of future appointments.

9. Payments and Refund Policy

  • We accept payments through  cash, card, UPI, American Express, Cheques,Link payments on request.
  • No refunds will be provided on payments made for consultations, sessions, or packages, under any circumstances.
  • Package validity: Physiotherapy packages do not carry a fixed validity period; however, package terms, pricing, and inclusions are subject to change in line with revisions to our rate card, at the clinic’s discretion.
  • Membership transfers: Physiotherapy memberships/packages are non-transferable to spa memberships or services at our Shivaji Park and Goregaon outlets (or vice versa). Physiotherapy and spa memberships are treated as separate offerings and cannot be exchanged, converted, or combined.
  • Unused sessions within a package do not entitle the client to a refund or cash equivalent.

10. Intellectual Property Rights

All content on this Website  including but not limited to the Areo Physio name and logo, the Myo-Cross Friction System (MCFS) name and associated materials, text, images, videos, blogs, and educational resources  is the intellectual property of Areo Physio & Healthcare Pvt. Ltd. and/or its licensors. Unauthorized copying, reproduction, distribution, or commercial use of any Website content is strictly prohibited without prior written consent.

11. Trademark Notice

“AREO PHYSIO,” “MYO-CROSS FRICTION SYSTEM (MCFS),” and all associated logos and marks are proprietary to Areo Physio & Healthcare Pvt. Ltd. ( as applicable). Unauthorized use of these marks may result in legal action.

12. Privacy and Data Protection

We are committed to protecting your personal data. Details of how we collect, use, store, and protect your personal information  in compliance with applicable Indian laws  are set out in our Privacy Policy, which forms part of these Terms and Conditions.

13. Third-Party Links

This Website may contain links to third-party websites, provided for your convenience only. Areo Physio does not endorse and is not responsible for the content, accuracy, or practices of any linked third-party websites.

14. Limitation of Liability

Areo Physio shall not be liable for any errors, interruptions, or inaccuracies on the Website, or for any loss or damage arising from reliance on Website content. Physiotherapy and rehabilitation outcomes vary from patient to patient based on individual conditions, and no specific treatment outcome or result can be guaranteed.

15. Research and Educational Content Disclaimer

Areo Physio may publish research findings, case studies, and educational content on this Website. Such content is intended for general educational purposes only. Individual patient outcomes may differ, and all clinical decisions should be personalized in consultation with a qualified physiotherapist.

16. Modification of Terms

Areo Physio reserves the right to modify, update, or amend these Terms and Conditions at any time, without prior notice. Updated terms will be posted on this page, and continued use of the Website or our services following any changes constitutes acceptance of the revised terms.

17. Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of Mumbai.

18. Contact Information

For any questions regarding these Terms and Conditions, please contact us:

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